Contact
Who is behind this
Who publishes AdPlaybook, where they are, and how to reach a person about a bug, a security problem or a question about the terms.
The publisher
Kerr & Company LLC
Grand Rapids, Michigan, United States
AdPlaybook is built and maintained by one person. There is no support desk and no ticket queue, so the honest answer on response times is that mail gets read and answered by a human, usually within a few days, and there is no promise beyond that.
matthew@kerrandcompanyholdings.com — for anything: bugs, security, the terms, the privacy page, or telling us a number on this site is wrong.
There is deliberately no @adplaybook.app
address. The domain has no mail records, so an address on it would bounce
silently, and an address that bounces is worse than one that looks informal.
When there is a mailbox on the domain, this page will say so.
Bugs, and the thing that helps most
Bugs can go to the issue tracker or to the address above. What makes a report actionable here is unusual, because the app keeps nothing: we have no copy of your run, no log on a server, and no way to reproduce what you saw from our end. So please include the URL you pointed it at, the version from the title bar, which provider was configured, and what the app said verbatim.
If a number on this site is wrong, that is worth reporting on its own. Every figure here is supposed to carry the source it came from and the date it was read, and a wrong one is a bug in the same sense the app is.
Security
If you have found something that puts a user's API key or their machine at risk, email it rather than filing it publicly, and say clearly in the subject line that it is a security report. You will get an acknowledgement. Include what you did, what happened, and the build you did it on.
What we cannot help with
- Recovering a run. Nothing is stored anywhere we can reach — see what the app keeps and where. If it is gone from your machine, it is gone.
- Legal advice on your advertising. The app lists the obligations that commonly attach to what you sell, with a source for each, and that is the limit of it. Whoever signs your ads off should be qualified to.
- Billing. There is no billing. AdPlaybook is not for sale and takes no payments — the terms set that out. Model usage is billed to you by your provider directly.